Visitor
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1 Message
Cancel Xfinity Internet service
Hello, I would like to cancel my Xfinity Internet service and handle the request here in writing instead of by phone. Could an official Xfinity employee please help me through private messaging? Please let me know how to securely verify my account and confirm the cancellation date, any final charges, and equipment-return requirements. Thank you.
XfinityJohnG
Official Employee
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3.3K Messages
6 hours ago
Thank you for reaching out to our team here. Though we hate to lose you as a customer I can definitely help you from here with that request. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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