Visitor

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4 Messages

Wednesday, March 18th, 2026 12:29 AM

Cancel Xfinity Internet Plan

Hi, I have the $55 monthly internet plan with Xfinity, and would like to understand if there's a way to cancel the plan without calling the customer service. Thank you for helping.

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Expert

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116.8K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.2K Messages

2 days ago

Thank you @EG!

Good morning @user_9dsgot. Are you looking to change your current plan to a new one or to cancel your account? 

Expert

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116.8K Messages

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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4 Messages

@XfinityRaf​ Hi, and thank you for replying. I'm looking to cancel account and plan.

Official Employee

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2.3K Messages

We can help with your request here. Can you please send us a direct message with your full name and service address? 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

4 Messages

@XfinityEva​ I just sent a direct message, thank you again for helping.

Official Employee

 • 

2.3K Messages

Received, thank you so much! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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