Visitor
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1 Message
Cancel Xfinity Home Security
I want to cancel Xfinity Home Security. My dashboard/hub is completely dead, and after spending 3.5 hours in various ways trying to get Xfinity to replace it (apparently no one can simply send me replacement equipment), including Xfinity not showing up for the appointment, I am giving up. I have spent at least another hour trying to figure out how to cancel it.
I would like the service canceled and instructions to return the equipment if necessary (the dashboard, sensors, keypad, etc. are all at least a decade old).
EG
Expert
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118.8K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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874 Messages
3 hours ago
Greetings, ChapelHeel66! Thanks for bringing this important home security issue you have experienced to our XFINITY Community forum. As a homeowner myself, I understand how important it is to have peace of mind with your system working properly at all times, and I am sorry to hear this has not been the case for you. We would love the opportunity to help rectify this matter for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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