Cancel Xfinity emails

Hi there, @Carolyn20, 

I can help look into preferences on your account. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

@ComcastMartin I too, am continuously receiving marketing emails from Comcast Xfinity despite having changed my privacy/communication preferences. Can you help please!?

Hello @pharcyde, and others receiving unwanted emails after opting out. Can you confirm whether you're using this site to opt-out? 

@ComcastChe Yes! I have used three different avenues to opt out now. The link you provided, and the two methods listed below.

1. I unsubscribed by visiting customer.xfinity.com and editing my "Communication, Advertising and Marketing Preferences"  > Communications from XFINITY > Marketing and Special Offer Emails > Everything is set to OFF
2. I also tried doing what @ComcastMichael suggested in another thread: Go to the MyAccount app (not website) > click on the three lines in upper left corner > click on the gear to get into settings > click Do not sell my personal information > Scroll down to the bottom of this page and you should see "Marketing and Special Offers Emails", click on set preferences and see if you have anything from the email side turned on. Everything is set to OFF

Please help me stop these emails!

Hey, thanks for the update, @pharcyde! I've replied to your private message and am ready to help get this resolved. Please reply at your earliest convenience, and we can go from there.