Carolyn20's profile
Carolyn20
1st Topic

New Poster

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1 Message

Wed, Oct 21, 2020 6:00 AM

Cancel Xfinity emails

Ever since I moved to a new location and transferred my internet, I'm continuously receiving emails from Xfinity - 9 in the past 14 days. I don't want to receive any of these, and consider them spam (e.g., information about Voice Remote, TV apps, Call of Duty... all of which I'm very uninterested in). 

 

I have tried to update my privacy/communication preferences multiple times, but each time I do the website crashes. I need these emails to stop, and I need to be able to unsubscribe from unwanted advertisements, as I'm entitled to do under U.S. law.

Question

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Updated 

4 m ago

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Responses

ComcastMartin

Official Employee

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2.4K Messages

6 m ago

Hi there, @Carolyn20, 

 

I can help look into preferences on your account. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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pharcyde

Frequent Visitor

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6 Messages

4 m ago

@ComcastMartin I too, am continuously receiving marketing emails from Comcast Xfinity despite having changed my privacy/communication preferences. Can you help please!?

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ComcastChe

Official Employee

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6.1K Messages

4 m ago

Hello @pharcyde, and others receiving unwanted emails after opting out. Can you confirm whether you're using this site to opt-out? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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pharcyde

Frequent Visitor

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6 Messages

4 m ago

@ComcastChe Yes! I have used three different avenues to opt out now. The link you provided, and the two methods listed below.

 

  1. I unsubscribed by visiting customer.xfinity.com and editing my "Communication, Advertising and Marketing Preferences"  > Communications from XFINITY > Marketing and Special Offer Emails > Everything is set to OFF
  2. I also tried doing what @ComcastMichael suggested in another thread: Go to the MyAccount app (not website) > click on the three lines in upper left corner > click on the gear to get into settings > click Do not sell my personal information > Scroll down to the bottom of this page and you should see "Marketing and Special Offers Emails", click on set preferences and see if you have anything from the email side turned on. Everything is set to OFF

Please help me stop these emails!

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ComcastChe

Official Employee

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6.1K Messages

4 m ago

Hey, thanks for the update, @pharcyde! I've replied to your private message and am ready to help get this resolved. Please reply at your earliest convenience, and we can go from there. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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