Frequent Visitor
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20 Messages
cancel without penalty
three months, had enough. 800 Mbps [Edited: "Language"]. Never above 90Mbps. Tried all the suggestions over and over. Most recently, the agent accidentally canceled my 'net account!
I want out with any penalty. Interesting how in all the documentation [Edited: "Language"/"Inflammatory"]] sends there is nothing about what happens if CC doesn't deliver.
XfinityEricB
Official Employee
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2.2K Messages
1 year ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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110.6K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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