Hello user_f7y0y0! I hope you're having a great evening and appreciate you reaching out in out community forums for support 👍 We'd hate to lose you as an Xfinity internet customer, but we're always happy to assist with any service request you might have above anything else. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can get started from there.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinitySeth
Official Employee
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431 Messages
2 days ago
Hello user_f7y0y0! I hope you're having a great evening and appreciate you reaching out in out community forums for support 👍 We'd hate to lose you as an Xfinity internet customer, but we're always happy to assist with any service request you might have above anything else. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can get started from there.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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