Visitor
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1 Message
Cancel WiFi Service
My father just passed, he left everything to my brother, he is selling the house out from under me. I will no longer have a place to live next November. I need to cancel my WiFi service. I have been trying to cancel the service but keep getting the run around and sent to different departments, disconnected, told the service is down, that my code has expired, etc, etc. I just need to cancel this service. Please help me.
EG
Expert
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122.4K Messages
2 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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3.2K Messages
2 hours ago
@user_fd2rsw I'm sorry for your loss. My condolences to you and your family. I would be more than happy to help process the disconnect order for you. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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