Hello, @user_drakwk! Thank you for visiting the Xfinity Community Forum with your request to make some changes. You've come to the right place for help! Our Digital Care Team is awesome to work with because we are experts in all things related to your account, service(s), equipment, bill, and more! And it would be my pleasure to take a closer look at options for removing two TV Boxes and moving to an Internet-only plan. Could you just send our team a direct message to continue, please?
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
XfinitySara
Official Employee
•
1.7K Messages
2 days ago
Hello, @user_drakwk! Thank you for visiting the Xfinity Community Forum with your request to make some changes. You've come to the right place for help! Our Digital Care Team is awesome to work with because we are experts in all things related to your account, service(s), equipment, bill, and more! And it would be my pleasure to take a closer look at options for removing two TV Boxes and moving to an Internet-only plan. Could you just send our team a direct message to continue, please?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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