Greetings, user_srvuwc! Thanks for posting on our XFINITY Community forum with your request to remove TV services and just keep the Internet service. You have reached the right place for assistance! Did you know you can customize your service packages here at XFINITY Plan Builder? This link can help you to manage your plans for the future.
You can also count on our team to help with this request! Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
EG
Expert
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122.3K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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1.1K Messages
1 hour ago
Greetings, user_srvuwc! Thanks for posting on our XFINITY Community forum with your request to remove TV services and just keep the Internet service. You have reached the right place for assistance! Did you know you can customize your service packages here at XFINITY Plan Builder? This link can help you to manage your plans for the future.
You can also count on our team to help with this request! Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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