Visitor
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1 Message
Cancel TV Services
I want to cancel my TV services while keeping my Internet service. I’ve tried looking all over the website. The website is so slow by the time I get to where I need to go it routes me to a different area. I tried to set up a call the earliest call was for the weekend at 7:30 PM that is just ridiculous. Please cancel my TV services. The rates were raised up $20 a month while canceling some of the only stations I actually watched. I will be switching into another carrier for my TV services.
Accepted Solution
XfinityKam
Official Employee
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18 Messages
4 hours ago
@user_nrvt3f Thanks for working with us to cancel and repackage your plan! If you have any other concerns or questions please reach out to us by creating a new post. Our team is here 7 days a week during the hours of 6am-1am EST. It was a pleasure working with and I hope you have a great week.
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XfinityDena
Official Employee
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4.1K Messages
5 hours ago
@user_nrvt3f
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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