ZHash's profile

Visitor

 • 

3 Messages

Sunday, January 22nd, 2023 11:49 PM

Cancel TV service, but keep internet

How to cancel TV service, but keep internet with current promotions.

Accepted Solution

Official Employee

 • 

756 Messages

15 days ago

Hello, @ZHash! Thank you for reaching out to us about wanting to update your plan options. I'm sorry to hear you're looking to remove your TV services, but I would love to look into offers with you to ensure you're getting the best deal for your account and desired services. Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

Visitor

 • 

3 Messages

@XfinityStephanieK​ your name does not pop up to send to

Official Employee

 • 

756 Messages

15 days ago

No worries, you'll want to direct the message to us at our Xfinity Support handle, rather than my individual handle. 

Visitor

 • 

3 Messages

@XfinityStephanieK​ send me a link to direct

Official Employee

 • 

756 Messages

This link should take you to the Direct Messaging system, and after selecting the pencil on the top left, it should then provide a drop-down where our handle can be searched. Is this where you're attempting to find our handle? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

756 Messages

Awesome, I'm glad you were able to locate our handle! Thank you for following up with me over, DM! May I please have your full name and address for verification purposes, so I may further review plan offers with you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here