Sunday, January 22nd, 2023 11:49 PM
How to cancel TV service, but keep internet with current promotions.
15 days ago
Hello, @ZHash! Thank you for reaching out to us about wanting to update your plan options. I'm sorry to hear you're looking to remove your TV services, but I would love to look into offers with you to ensure you're getting the best deal for your account and desired services. Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.
@XfinityStephanieK your name does not pop up to send to
No worries, you'll want to direct the message to us at our Xfinity Support handle, rather than my individual handle.
@XfinityStephanieK send me a link to direct
This link should take you to the Direct Messaging system, and after selecting the pencil on the top left, it should then provide a drop-down where our handle can be searched. Is this where you're attempting to find our handle?
Awesome, I'm glad you were able to locate our handle! Thank you for following up with me over, DM! May I please have your full name and address for verification purposes, so I may further review plan offers with you?