U

Visitor

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1 Message

Tue, Apr 13, 2021 7:15 PM

Cancel TV service but keep Internet service

I need to cancel my TV service but would like to keep my internet service. There is no way to do this on your website. Any assistance you can provide ASAP would be appreciated. Thank you.

Responses

ComcastMarcos

Official Employee

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169 Messages

1 m ago

Hello, @, thank you for reaching out in our forum and giving me a shot to help you with your account change. I appreciate you trying to get this done on your end using our website, but I have your back on this. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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10 Messages

1 m ago

I have a similar issue, we would like to keep internet and xfinity mobile phones.  Our TV has never worked right since the start of the pandemic, constant XRE-03059 changing the cable boxes, reboots, new cable wires didn't help.  The internet works ok and we are getting speeds as advertised.  Because I have lost 5 family members since the start of this pandemic and had to change jobs I have not addressed the TV issue.  I tried to switch my service package online but it says to call, I can't call while I'm working and work hasn't stopped since the beginning of this pandemic.  If there is a way we can do this securely by chat or email that would be better for me.  I tried to go in to the local office but there appears to be a very long wait time to get in.  Thanks and stay safe.

Official Employee

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163 Messages

Hello @Wazzgoodman! Thank you for reaching out to our social media team, it’s great we can connect this way! You have my condolences after all that you have been through this past year. Our team of billing gurus would love to research new promotions for your internet-only plans.  Mobile phone service is not affected by these service changes. To get started I'll need you to make an original public post. You can copy and paste to make it quick. Then send me a private message with your name and service address by clicking on the chat icon at the top right of the page. Select the Xfinity support tab to start the chat session. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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