Visitor
•
1 Message
Cancel tv service and keep high speed internet
How can I cancel tv and keep my internet? I tried to do it in app, couldn’t find it.
Visitor
•
1 Message
How can I cancel tv and keep my internet? I tried to do it in app, couldn’t find it.
XfinityQuemekia
Official Employee
•
1.5K Messages
2 hours ago
Hi @user_jjw0sf! Thanks for being a part of our Xfinity Community Forum! I'll be more than happy to get your plan updated. To get started, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
You can see how to send a direct message here, Direct Message Within The Forum.
0
0