Visitor
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1 Message
Cancel TV, keep streaming
Seema all posts regarding cancelling services direct to forums which say :"sign in" and "click direct message" which does not exist. Chat dudes response to cancelling TV was to sell me more stuff. Who do I contact to cancel TV, keep streaming? Is is better to scoop up all the DVR's and cable boxes and go to a Xfinity store? Any luck with that?
XfinityKrista
Official Employee
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1.4K Messages
13 days ago
Hello @user_377661, thank you for taking the time to reach out on social media. You've reached the right department, and I'd be happy to help with making changes to your account.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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