1 Message
Cancel TV Keep Internet
Hi, I’d like to keep my current internet and cancel my TV service. When I call, it directs me to the Xfinity assistant, which then said I had to schedule a call back. When I tried to do that, it said it was having a hard time scheduling.
Accepted Solution
XfinityRuben
Official Employee
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687 Messages
6 months ago
We are happy to help you! Please send us a direct message with your name and address to get started. Thank you! Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityRuben
Official Employee
•
687 Messages
6 months ago
Thank you for taking the time to send your information. I will need to send you a quick verification code to the email or number on file. This code will expire 15 minutes after being sent, may I send it now?
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