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Sunday, January 28th, 2024 4:52 PM

Cancel TV Keep Internet

Hi, I’d like to keep my current internet and cancel my TV service. When I call, it directs me to the Xfinity assistant, which then said I had to schedule a call back. When I tried to do that, it said it was having a hard time scheduling. 

Accepted Solution

Official Employee

 • 

583 Messages

3 months ago

We are happy to help you! Please send us a direct message with your name and address to get started. Thank you!  Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

Official Employee

 • 

583 Messages

3 months ago

Thank you for taking the time to send your information. I will need to send you a quick verification code to the email or number on file. This code will expire 15 minutes after being sent, may I send it now? 

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