1 Message
Cancel TV, keep internet
Hi!
How can I cancel my TV service but keep the internet? My 2 year plan has ended already, but there is no option to remove TV when I try to change my plan.
Thanks in advance,
V.
1 Message
Hi!
How can I cancel my TV service but keep the internet? My 2 year plan has ended already, but there is no option to remove TV when I try to change my plan.
Thanks in advance,
V.
XfinityAmira
Official Employee
•
4.2K Messages
2 years ago
Hello @user_xjwwe2! Thanks for taking the time to reach out to our team on Forums. We appreciate you being a customer with us, and we're delighted that you want to continue service with us as well. My team would love to assist you with reviewing plans/promotions that better fit your overall needs. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityMartyR
Official Employee
•
2.2K Messages
2 years ago
@user_xjwwe2 I'm happy we were able to help you in direct message find a new plan that works for you. Thanks again for reaching out, take care!
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