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user_448ce4
1st Topic

1 Message

Tuesday, September 5th, 2023 12:01 PM

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Cancel tv keep internet

Hello, 

I’d like to know what my monthly bill would be if I cancel my my tv and phone line and simply keep my internet service.  There’s no easy way to see this or do this on the website or the app.  I’d also like to know which equipment I would need to return.  

thanks,

[Edited: "PII" ]

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Updated 

1 year ago

 • Edited

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XfinityAmira

Official Employee

 • 

3.8K Messages

1 year ago

Hello @user_448ce4! Thanks for taking the time to reach out to our team on Forums. We appreciate you being a customer with us. I'd love to have the opportunity to assist and review Internet-only promotions with you. Please send us a Direct Message. 

Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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tamronmobile

Visitor

 • 

1 Message

1 year ago

I want to cancel my tv but keep my phone internet

1

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XfinityEricB

Official Employee

 • 

1.7K Messages

Hello @tamronmobile, and thanks for reaching out for help with making changes to your account. I would be happy to help review all options with you today! 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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