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user_f81dec
1st Topic

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1 Message

Sunday, March 26th, 2023 8:23 PM

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Cancel TV but keep my internet

ive been trying to cancel my TV service but keep my internet, how do I do this ? I've tried to find this on here without any luck. the "changing my plan " does not have this option to cancel TV service so im contacting costumer service here and if no one answers ill be calling again tomorrow.

Question

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Updated 

2 years ago

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CCAbbie

Problem Solver

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1.4K Messages

2 years ago

@user_f81dec Hello. I can help make changes to your account. 

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

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user_7f0b79

Visitor

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2 Messages

2 years ago

Where is the direct message icon? I don't see it 

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CCDaniel

Problem Solver

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606 Messages

 

@user_7f0b79 Thank you for reaching out to us with your concerns. I would like to assit you with your account concenrs and changes. Can you send us a direct message.

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I no longer work for Comcast.

2 years ago

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