Visitor

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1 Message

Tuesday, August 25th, 2026 6:08 PM

Cancel TV but keep Internet

I would like to remove TV service from my account while retaining my existing 1 Gig Internet service and current Internet promotion. Can an Xfinity employee assist me with making this change?

Oldest First
Selected Oldest First

Official Employee

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3.5K Messages

6 hours ago

 

user_2mop5j, Hi there! Thanks for reaching out! We'd be happy to take a look at your account and review the options available. In many cases, we can remove TV service while keeping your internet service active. Whether your current internet promotional pricing can remain unchanged depends on the specific promotion and how it's bundled with your existing package. As a friendly reminder for next time, please hold off on sending a DM until being requested by an official employee. Sending an unsolicited DM is a violation of our Forum Guidelines. I see that you already sent one, so I will proceed with working with you in a direct message. Thanks for your patience, and talk to you soon. 

 

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