Cancel TV but Keep Internet

Question

I have had this bundled package forever, even though I never use the TV option, as we stream, and 2, was never even sent a TV box. Being we only use the Internet, I want to drop the TV portion and move to an internet only package. I have found no way to do this through the website. I started the process to change the Internet plan, but then would not let me progress, as it wants me to select a TV plan. How can we remove our services, and start with new 2 year promo for internet only?

XfinityAmandaB · Answer

user_bfyzbq Thank you so much for making a post for help with options to remove your TV services. We are always happy to help go over new package options with you. Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_bfyzbq

Cancel TV but Keep Internet

XfinityAmandaB

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