Visitor
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1 Message
Cancel TV and Voice - Keep Gigabit Internet
I would like to change my existing Xfinity service to Internet-only. I want to cancel Xfinity TV and Xfinity Voice while retaining my current Gigabit Internet service.
I have already initiated the online return of my three TV boxes and will return them within the required period.
I attempted to make this change through Xfinity chat and was referred to the cancellation phone line. I have called multiple times, but the automated system disconnects the call.
Before making the change, please let me know what my monthly Internet-only price will be at my current Internet speed. I would like assistance completing the change without an in-store visit or telephone call.
EG
Expert
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121.4K Messages
23 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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3.2K Messages
23 days ago
Thank you for reaching out to our team to make those changes on your service. I will be happy to look at the best options we have for the Gigabit internet only from here. In order for me to do that I will have to have you send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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