Visitor
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1 Message
Cancel TV and switch to internet-only — written assistance requested
I want to cancel my Xfinity TV service and all TV-related add-ons while keeping internet active. I also want to move to the lowest-priced current internet-only plan of at least 200 Mbps. The online plan builder only offers replacement TV packages, and sales chat says it cannot cancel TV or transfer me. Please have Digital Care help complete both changes in writing without a phone call. Before submitting an order, please confirm the full recurring internet-only price, any one-time fees, the effective date, and equipment-return requirements.
XfinityRaf
Official Employee
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1.6K Messages
1 hour ago
Good afternoon @user_s27xtj. If you could send our team a direct message with your full name and full address, our team can assist you with your request.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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