user_g0qgx4 thanks for using the Xfinity Community Forum. Making account changes is our specialty, so let's dive into your account together to ensure you have the best services to fit your household needs going forward. Can you send over a direct message with your full name and complete service address for me to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
@user_g0qgx4 I appreciate you sending the direct message with the requested information, I was able to locate that and will follow up with you there to continue with the account change request.
XfinityMarcus
Official Employee
•
2.1K Messages
2 months ago
user_g0qgx4 thanks for using the Xfinity Community Forum. Making account changes is our specialty, so let's dive into your account together to ensure you have the best services to fit your household needs going forward. Can you send over a direct message with your full name and complete service address for me to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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XfinityJustinC
Official Employee
•
2.2K Messages
2 months ago
@user_g0qgx4 I appreciate you sending the direct message with the requested information, I was able to locate that and will follow up with you there to continue with the account change request.
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