New Poster
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2 Messages
Cancel this plan
Like previous customers and John Oliver’s expose of this swarmy practice, I just want to cancel my plan. To be legally crystal clear:
I have switched internet providers and am requesting immediate cancellation of my Xfinity internet service.
I do not need assistance troubleshooting or changing my plan, and I am not interested in retention offers.
Please process my cancellation effective today, October 12, 2026, and provide written confirmation of the cancellation date, final bill, and any equipment return requirements.
I would prefer to complete this process entirely through written communication without a phone call.
EG
Expert
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122K Messages
7 hours ago
Moved here.
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XfinityDena
Official Employee
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4.7K Messages
1 hour ago
Thank you for reaching out @camoman9 at Comcast will miss you. If you do give us another chance to provide your household with services in the future, we will be happy to have you around. I wish you the best on your journey and thank you for being the best part of Comcast. I am able to assist you with disconnecting your services.
If you have equipment to return with this disconnection of service. Luckily, we have made the process a bit easier for you. Here: https://www.xfinity.com/support/articles/returning-your-equipment?linkId=85670289&linkId=177085098 are the steps to initiate a return of your equipment. We have an awesome partnership with UPS and will take care of the postage for you!
You can schedule an at-home pickup by initiating the equipment return at the Digital Returns Center, printing the UPS return label, boxing up the equipment and then calling 1-800-PICK-UPS to schedule the pickup. You will need the tracking number from the UPS return label to schedule the pickup. Or you can always visit a local service center to return the boxes. If you are needing any assistance in locating a service center you can follow this link: https://www.xfinity.com/local/store-offers?linkId=177085099 to locate one near you.
I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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