Cancel technician appointment

I have an appointment for a technician to come out to install internet. I am in an apartment with internet already installed and activated, so I do not need this appointment. There is no option to cancel. I’ve tried text, xfinity assistant, yes, I’ve tried managing it through the xfinity app, even talking to a live agent but they didn’t cancel it.

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XfinityEmilyB

Official Employee

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3K Messages

3 hours ago

laciemay Welcome to our community forum and thank you for trusting Xfinity to provide service at your new home ❤️ I can collect your information in a Direct Message and make sure the appointment is cancelled since your internet is already up and running.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

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Customer Service

laciemay

Cancel technician appointment

XfinityEmilyB

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