Cancel Subscription

Hello, I would like to cancel my Xfinity internet service. I want the cancellation processed as soon as possible. Please confirm my cancellation date, any final charges, and how to return my equipment. I would prefer to complete this online without a phone call. Thank you.

Please email me to let me know

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XfinityRaul

Official Employee

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3.2K Messages

1 hour ago

@user_b6bzjv I'm sorry to hear you're looking to cancel your services with us. We would hate to lose you as a customer. Is there a particular reason why you'd like to disconnect your account? Is there anything I can do to help change your mind?

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user_b6bzjv

Visitor

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2 Messages

I love my service but sold my house and am moving in with my daughter. She already has xfjnity service and so i do not need internet service. If we can cancel as of today. It would be great please.

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53 minutes ago

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XfinityRaul

Official Employee

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3.2K Messages

@user_b6bzjv Thanks for sharing the reason why you need to cancel your services with us. Congratulations on selling your house. I can help you submit the disconnect order. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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40 minutes ago

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Customer Service

user_b6bzjv

Cancel Subscription

XfinityRaul

user_b6bzjv

XfinityRaul

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