Visitor
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1 Message
Cancel subscription
Good morning my name is [Edited: "Personal Information"] I used to live in the apartments on [Edited: "Personal Information"]. I no longer live there and will like to cancel the subscription of WiFi I have with you guys. I was in apartment 506.
XfinityPaula
Official Employee
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2K Messages
27 days ago
Hello user_nhvotc! Thank you for reaching out to us for help with closing the account. I would be happy to help out. Can you please send us a direct message with your name and service address?
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
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