1 Message
Cancel subscription
I have been trying to reach out to sustainer care to cancel my subscription for xfinity internet for past 2 months. I am not even using the services, but paying monthly. I have another provider that has better services, and not I have 2 plans that I am paying monthly. Please assist to resolve this ASAP.
EG
Expert
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110.4K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEsteban
Official Employee
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137 Messages
2 years ago
Hello, @user_b0bf4e. This is something I can take a look into for you here, and I want to help you get this resolved as soon as possible.
Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_520180
1 Message
2 years ago
Yeah they make it purposely complex and time consuming in order to do exactly what happened to you: get a couple more months of payment out of you. Extremely shady and I will definitely advise everyone I know not to sign up for Xfinity if given a choice.
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