Cancel Showtime and Starz from my plan

Hello, I need help to cancel Showtime and Starz from my XFinity plan and I can't find how to do it online. The "Change Plan" options return an error message, the online chat can't find a solution and there is no phone number to call.

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Responses

CCLayla

Gold Problem Solver

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259 Messages

3 years ago

Hi, @user_36d333, thank you for making your way to the Xfinity Forums to connect with us! I'm so very sorry it took quite a few different routes before reaching us here. Rest assured, you've come to the right team for help to remove Showtime and Starz.

Do you happen to recall the error message you received when selecting Change Plan online?

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U

user_36d333

Visitor

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2 Messages

3 years ago

It says:

Want to make changes to your Xfinity plan?

Contact us and one of our friendly and knowledgeable representatives can help.

But them my only available option is the chat, where I couldn't cancel these subscriptions

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CCElizabeth

Problem Solver

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908 Messages

@user_36d333 thank you for filling us in on the error message. We can help here with removing your unwanted premium channels.

Please send a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.

Click "Sign In" if necessary
Click the "Direct Messaging" icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

I no longer work for Comcast.

3 years ago

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Customer Service

user_36d333

Cancel Showtime and Starz from my plan

CCLayla

user_36d333

Want to make changes to your Xfinity plan?

CCElizabeth

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