Visitor
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1 Message
Cancel Services
Is there ANY possible way for me to cancel my wifi service without having to call? The bot assistant only offers me that option so that’s a no go. I already have a new provider and I know a phone call will be filled with “promotions” I don’t want to try and keep me as a customer. Would rather save myself and an agent the time and just cancel. I already pulled the billing info off the account so I’m really just doing the due diligence in making sure they get their modem back.
EG
Expert
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122.9K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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1.7K Messages
3 hours ago
Thanks @EG!
Good morning @user_msnmu0. Our team can assist with your cancellation request. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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