Visitor
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1 Message
cancel services
Hello, I'd like to cancel my Xfinity internet service effective immediately. I've already switched providers.
I'm currently under contract, so I need the early termination fee clearly itemized on my final bill for reimbursement from my new provider.
Please confirm the cancellation date, early termination fee, final balance, and any equipment I need to return.
I'd like to complete the cancellation through messaging rather than by phone. Thank you!
EG
Expert
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122.5K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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3.3K Messages
3 hours ago
Greetings, @user_88a1if! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your service, but we are here for your support, and we can do this without having you call in.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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