Visitor
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2 Messages
Cancel Services
I moved this summer to an area that does not have Xfinity as an ISP. I have been trying to cancel services for three months. I have only been provided with the option to schedule a callback with limited and inconvenient timeslots during the weekends. Now the next available timeslot is this weekend I have now spent $300+ on an internet service that has been disconnected for months. Can someone please help me cancel this? This is quite a frustrating process.
XfinityBillie
Official Employee
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4.5K Messages
6 hours ago
@user_eu5txo I'm truly sorry to hear this has been your experience and that you've run into such issues trying to cancel services.
Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
With that being said, I'm happy to continue assisting you privately, since I will need the account information.
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