Visitor
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1 Message
Cancel services
You all make it very difficult to cancel my services. Have had two call back and both have hung up. I need to cancel all residential services. How do i go about doing that ?
Visitor
•
1 Message
You all make it very difficult to cancel my services. Have had two call back and both have hung up. I need to cancel all residential services. How do i go about doing that ?
XfinityJohnG
Official Employee
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3.1K Messages
1 hour ago
Thank you for reaching out to our team here. Though we hate to lose you as a customer, we can help you with that request if you are not able to disconnect your service online or with the customer service number. In order for me to assist you with that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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