Visitor
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1 Message
Cancel services
I have been trying to cancel my services. When I opened my account, I was paying $40 per month. I have changed nothing and yet my bill is now $300. This is unacceptable and unaffordable. I don’t need to be transferred multiple times on the phone in an attempt to make me stay as a customer. I just want my services cancelled and a list of equipment that I need to return. Thank you.
Community Best Answer
XfinityRay
Official Employee
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4.3K Messages
3 hours ago
Hi, @user_14qdyq! Thanks for working with our team to make account changes. Things are all squared away for you. We are always here for you and wish you the best!
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XfinityDena
Official Employee
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4.7K Messages
23 days ago
@user_14qdyq
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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