Hi there, @user_da3ciu! Thanks for taking the time out of your day tor reach out about your account. I am sorry to hear that you want to cancel. We are able to help with any concerns you may have so you don't have to take that step. I see that you sent over a direct message so I will continue there. That will allow me to access your account and further assist you.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We are happy to continue helping you here, but please keep that in mind for the future.
XfinityRay
Official Employee
•
4K Messages
1 hour ago
Hi there, @user_da3ciu! Thanks for taking the time out of your day tor reach out about your account. I am sorry to hear that you want to cancel. We are able to help with any concerns you may have so you don't have to take that step. I see that you sent over a direct message so I will continue there. That will allow me to access your account and further assist you.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We are happy to continue helping you here, but please keep that in mind for the future.
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