Cancel services

Yes I originally set up for a future date disconnect (by 8 days) and received a confirmation number and email and the services resumed. 

But that future date is now a date in the past

user_grss79 Gotcha! That is what I was thinking happened. We can look at how these were configured, and get this all sorted out. Thank you very much for getting us in the loop to help. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

Where is the direct message icon? I do not see anything

user_grss79 Since this was your first public post, you might need to log out and log back in for the feature to activate. The direct message feature traditionally is not activated until after your first post here on our corporate forums.