@user_y08650 We're sorry to hear your pricing increased. We'll gladly review your account to see what promotional options are available to you. If we may, please send us a Direct Message with your full name and complete service address. We look forward to hearing from you.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
EG
Expert
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118.5K Messages
6 hours ago
Post moved here for help.
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XfinityLinda
Official Employee
•
2.5K Messages
6 hours ago
Thanks, @EG!
@user_y08650 We're sorry to hear your pricing increased. We'll gladly review your account to see what promotional options are available to you. If we may, please send us a Direct Message with your full name and complete service address. We look forward to hearing from you.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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