Visitor
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1 Message
cancel services
This is absolutely ridiculous. I just want to cancel my internet service, and I am constantly directed to schedule a call in 3 DAYS! I will willingly wait on the phone to just handle my cancellation request immediately. However, even that is ridiculous, there should 100% be a way to cancel services online. The ONLY reason Xfinity wants to talk to me in person is to convince me to KEEP the service. It's almost predatory. Last time I called to cancel, they told me I could just put my service on VACATION status, but they they resumed service and billed me without notifying me. I AM IRATE, and I can't even talk to a human being.


EG
Expert
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115.5K Messages
14 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDilary
Official Employee
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3K Messages
14 hours ago
To send a Direct Message:
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• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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