Cancel Services

user_7brpea Thank you so much for stopping in for help with disconnecting your services. As long as you have an email address on file with us to receive communications, we can use that in place of your phone number to help authorize your account for you. We hate to see you leave, but disconnecting the account is something we can assist with. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.