Visitor

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1 Message

Friday, November 21st, 2025 9:27 PM

Cancel services

I am moving on Oct 27, 2025 and will no longer want and need internet service.  Please cancel my plan from that date.

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Official Employee

 • 

2.7K Messages

1 day ago

 

user_wbi6v2 Sorry to hear you are leaving us. We can help get a disconnect set up for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

Visitor

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1 Message

23 hours ago

How do I modify my account?

Official Employee

 • 

1.1K Messages

@user_5v30jo Can you be a little more specific? What are you trying to modify on the account?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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