Visitor
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1 Message
Cancel Services
I need to cancel my Xfinity Services. Apparently I must create a public post before I can Direct Message an Xfinity representative?
Visitor
•
1 Message
I need to cancel my Xfinity Services. Apparently I must create a public post before I can Direct Message an Xfinity representative?
XfinityMatthew
Official Employee
•
1.1K Messages
22 hours ago
@Tj29 We appreciate you making a public post. Doing so on this platform prevents any random DMs from getting lost or not delivered to our team quickly. We'd be happy to assist with your cancellation request. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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