3 Messages
cancel services without phone call
the xfinity chat bot will not allow me to cancel all services without scheduling a phone call to discuss it. I don't want to talk to anyone and would like to cancel my services on a certain date online without any calls. let me know where i can find this option on the xfinity website.
Andyr1
Gold Problem Solver
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8K Messages
10 months ago
You cannot do it without talking to someone. There is no way to cleanly cancel services online. You could also go to a local Xfinity store, which may be a bit more personal and at least would be someone local and not an outsourced call center.
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EG
Expert
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111.5K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
This can be done right here. A rep will be along to assist you.
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XfinityEmilyB
Official Employee
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2.1K Messages
10 months ago
@user_8r87er Welcome to our community forum and thank you @EG for moving this post for greater visibility. While we are heart-broken to see you go, we understand that needs change and I can help with any changes you want to make with your Xfinity account.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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