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user_8r87er
1st Topic

3 Messages

Tuesday, September 10th, 2024 2:37 PM

Closed

cancel services without phone call

the xfinity chat bot will not allow me to cancel all services without scheduling a phone call to discuss it. I don't want to talk to anyone and would like to cancel my services on a certain date online without any calls. let me know where i can find this option on the xfinity website.

Question

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Updated 

10 months ago

134

3

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Andyr1

Gold Problem Solver

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8K Messages

10 months ago

You cannot do it without talking to someone. There is no way to cleanly cancel services online. You could also go to a local Xfinity store, which may be a bit more personal and at least would be someone local and not an outsourced call center.

1

user_8r87er

3 Messages

I appreciate the info, I'm going in person to cancel since there is no option to cleanly cancel all services online. Unless an Xfinity employee can show me otherwise.

10 months ago

0

EG

Expert

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111.5K Messages

10 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

This can be done right here. A rep will be along to assist you.

(edited)

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XfinityEmilyB

Official Employee

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2.1K Messages

10 months ago

@user_8r87er Welcome to our community forum and thank you @EG for moving this post for greater visibility. While we are heart-broken to see you go, we understand that needs change and I can help with any changes you want to make with your Xfinity account. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

(edited)

3

XfinityEva

Official Employee

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1.8K Messages

We can certainly save you that trip @user_8r87er You can send us a direct message with your full name and service address: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_8r87er

3 Messages

Is there any way I can cleanly cancel my services through the official Xfinity website without the need to contact a representative? I'd much rather go down that route rather than DMing, calling, or walking in.

10 months ago

0

XfinityEva

Official Employee

 • 

1.8K Messages

We can definitely help here. How this works is we verify your account, you provide the date you would like to have services ended and you let us know if you have a forwarding address! It's that easy! 

 

Also, if you have any equipment you can return to the Xfinity Store nearest you or visit a UPS drop off center to return your equipment. We're here to help every day between 6AM-12AM EST so feel free to message us as at any time. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

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