Cancel services without a phone call

user_8w3gv9 Good morning, and thank you for reaching out to us here on our Xfinity Forums. I'm terribly sorry to read that you need to cancel the account, but I would be happy to help out. 

Since this is account specific I have to ask for a direct message to keep your details safe, but we can follow up on your post at any time to update the community. 

Are you moving to a new location, or to a new provider? 

 

Can you please send us a direct message with your name and service address? From there we will verify the account and work on closing the services. 

 

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514