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user_v3u5vl
1st Topic

Visitor

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1 Message

Sunday, January 11th, 2026 6:27 AM

Cancel Services Error

Several attempts to call and receive callback to cancel services but I keep being sent in ya loop. I have moved locations where I already have internet setup and no longer need Xfinity. Please assist with disconnect and cancellation.

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Updated 

9 hours ago

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XfinityBenjaminM

Official Employee

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2.6K Messages

9 hours ago

 

user_v3u5vl Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are looking to leave us, and we'll do our best to help you with your account. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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