Hi there @user_q2f5ax Thank you so much for reaching out on our Xfinity Community Forum about making a permanent change to your account. We'll hate to lose you as a valued Xfinity customer, but I'm happy to assist! To get started, please send us a direct message by following the steps below.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
EG
Expert
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116.8K Messages
14 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemetrise
Official Employee
•
49 Messages
14 days ago
Hi there @user_q2f5ax Thank you so much for reaching out on our Xfinity Community Forum about making a permanent change to your account. We'll hate to lose you as a valued Xfinity customer, but I'm happy to assist! To get started, please send us a direct message by following the steps below.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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