@user_849eab, Thank you for reaching out through Xfinity Forums with your question.
What happens to my purchases if I disconnect Xfinity service? Viewing purchased titles on your TV requires a subscription to Xfinity TV service with access to Xfinity On Demand. If you disconnect all of your Xfinity services, you can continue to watch purchased titles using the Xfinity Stream portal (xfinity.com/stream) and the Xfinity Stream app.
You'll need your primary Xfinity ID and password to access your purchases online or to add a mobile device. (Secondary Xfinity IDs will no longer work.)
hi when i called to do this the customer service agent said this is not possible and once services are cancelled they close out your credential to login? were they wrong?
Once your services are disconnected, you will be able to view purchased titles via the Xfinity Stream app or Xfinity Stream web portal. As a former Xfinity customer, you can still use your Xfinity Email address if you logged in to your account using the Xfinity Email website in the 90 days prior to disconnecting your service. Your email account will remain active if you access it using the Xfinity Email website at least once every nine-months
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XfinityAngie
Official Employee
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1.8K Messages
2 years ago
@user_849eab, Thank you for reaching out through Xfinity Forums with your question.
What happens to my purchases if I disconnect Xfinity service?
Viewing purchased titles on your TV requires a subscription to Xfinity TV service with access to Xfinity On Demand. If you disconnect all of your Xfinity services, you can continue to watch purchased titles using the Xfinity Stream portal (xfinity.com/stream) and the Xfinity Stream app.
You'll need your primary Xfinity ID and password to access your purchases online or to add a mobile device. (Secondary Xfinity IDs will no longer work.)
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user_849eab
2 Messages
2 years ago
hi when i called to do this the customer service agent said this is not possible and once services are cancelled they close out your credential to login? were they wrong?
please let me know,
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