Skip to main content
xxhavok1xx
1st Topic

Visitor

 • 

1 Message

11/03/2026 10:53 PM

Cancel Service

I spoke with an agent last week about cancelling my service and i received an email stating "We received your cancellation request, and we're on it" but that was one full week ago on Oct 27. Why does it take more than a week to cancel an internet service? Also, you keep telling us to message you on this forum but direct messaging isn't an option. https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514 doesn't work. 

Question

 • 

Updated 

4 minutes ago

5

1

0

Oldest First
Selected Oldest First
XfinityMarcus

Official Employee

 • 

2.5K Messages

4 minutes ago

xxhavok1xx thank you for using the Xfinity Community Forums page to reach out today. We can assist you with making changes to your account services. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

0

0

forum icon

New to the Community?

Start Here