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user_dwgan7
1st Topic

Visitor

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2 Messages

11/02/2026 4:54 AM

Cancel Service

Can an expert help me cancel my service? I recently moved and unfortunately Xfinity doesnt work. 

Question

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Updated 

2 hours ago

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Oldest First
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EG

Expert

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122.7K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDemetrise

Official Employee

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617 Messages

2 hours ago

 

user_dwgan7 Hi there.  Thank you so much for reaching out on our Xfinity Community Forum.  We'll hate to lose you as a valued Xfinity Customer, but I'll be happy to assist.  To get started, please follow the steps below to send a direct message. 
 

 

How to Send Us a Direct Message:

1.  Click "Sign In" if necessary.

2.  Click the "Direct Messaging" icon.

3.  Click the "Start new conversation" (pencil and paper) icon.

4.  In the "To:" line, type "Xfinity Support".

5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6.  A "Xfinity Support" graphic will replace the "To:" line.

7.  Type your message in the text area near the bottom of the window.

8.  Press Enter to send it.

 

How to: Direct messaging within the forum | Xfinity Community Forum

 

 

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