Visitor
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1 Message
Cancel Service
I have called to cancel 5 times now, I was told each time that my service has been canceled, I moved out of that apartment, and return my equipment to the store, they also told me my service was canceled. But I still keep getting billed and getting notifications that my service is not connected due to a router error. What do I do now?
XfinityAmira
Official Employee
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5.1K Messages
1 hour ago
Hi user_l56i1u! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and I am sorry to hear we're losing you. We definitely want to ensure your account is successfully canceled. I see you have already sent us a direct message.
Please note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you via direct message.
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